prediksi Privacy Policy

This page describes what we collect when you use prediksi and how we keep that data protected. We take privacy seriously — your personal information is encrypted, stored securely, and used only for purposes directly related to your account, transactions, and legal compliance. We do not sell your data to advertisers or third parties, and we do not track your activity outside the prediksi platform.

Our privacy practices reflect local Indonesian data protection standards and international best practices. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or participate in any game on prediksi, we collect specific information about those activities. This policy explains what we collect, why, how long we keep it, and what rights you have over your data.

If you have questions about how prediksi handles your privacy, contact our support team. We respond in English and Indonesian and can clarify any aspect of this policy or answer concerns about your personal information.

What Data We Collect and Why

When you register on prediksi, we collect your name, email address, phone number, and date of birth. We use these details to verify your identity, send you account updates and support communications, and comply with anti-money-laundering regulations. We do not collect this information for marketing purposes — we do not add you to a mailing list or sell your contact details to third parties.

For Know Your Customer (KYC) verification before withdrawals, we ask you to upload a government-issued photo ID and proof of address. We collect this information to verify your identity, prevent fraud, and meet legal requirements in jurisdictions where prediksi operates. These documents are encrypted and stored separately from your account login credentials. We retain them only as long as required by law and then securely delete them.

When you make deposits or withdrawals, we record transaction details: the date, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), and the status (successful, pending, failed). We use this information to manage your account, prevent fraud, and comply with financial reporting requirements. Your transaction history is available in your account for your own records.

Gameplay Data and Account Activity

We record your gaming activity on prediksi — which games you play, when you play, how much you engage, and the outcomes of your sessions. This data helps us understand which features are working well, detect technical issues, and prevent fraud or terms violations. We do not use this data to profile you for marketing or to target you with external advertisements.

If you use the prediksi mobile app on Android or iOS, we may collect device information such as your device type, operating system version, and mobile network operator (to help diagnose connectivity issues). We do not access your location, contacts, files, or other sensitive device permissions unless you explicitly grant them. Push notifications are sent only if you enable them in your account settings.

Third-Party Processors and Data Sharing

prediksi works with trusted third-party processors to handle specific functions. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive only the information necessary to process your transaction — your name, account details, and transaction amount. We do not share your gaming history, phone number, or KYC documents with payment processors.

Our cloud hosting provider stores our servers and databases. These servers may be located outside Indonesia, but our data is encrypted so the hosting provider cannot read it. We maintain contractual agreements with all processors requiring them to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or analytics.

We may be required by law to share your information with regulatory authorities, law enforcement, or financial compliance agencies if requested. We will not voluntarily disclose this information unless we are legally compelled to do so. If we receive such a request, we will notify you when legally permitted.

How Long We Keep Your Data

We retain your account data for as long as your prediksi account is active. If you close your account, we keep core transaction records for a minimum of five years to comply with financial and anti-money-laundering regulations. Personal information (name, email, phone) is securely deleted after two years unless we are legally required to retain it longer. KYC documents (ID, proof of address) are deleted immediately after verification or after two years, whichever comes first.

Your gameplay and session data may be retained longer for analytics and fraud detection. We periodically purge detailed session logs after two years, though aggregate statistics (game popularity, peak usage times) may be retained indefinitely for service improvement. You can request deletion of your account and associated data at any time by contacting support, subject to legal retention requirements.

Encryption

We encode your data so only authorized prediksi systems can read it; used for all storage and transmission.

KYC Documents

Government ID and address proof collected for identity verification; deleted after two years or verification completion.

Transaction Logs

Records of all deposits and withdrawals; retained for five years per financial regulations.

Cookies and Tracking Technologies

prediksi uses cookies (small files stored on your device) to keep you logged in, remember your preferences, and analyze how you use the platform. Session cookies expire when you close your browser. Preference cookies (such as language choice or notification settings) persist so you do not have to reset them each time. We use these cookies only on the prediksi site itself — we do not use them to track your activity on other websites.

Most browsers allow you to control cookies through settings. You can disable cookies, but some prediksi features (such as account login) may not work properly. We do not use third-party tracking pixels or external analytics that follow you across the internet. Our analytics are internal to prediksi and help us understand platform performance and user experience.

Your Rights and Data Access

You have the right to request a copy of the personal data we hold about you. Contact our support team, and we will provide your information in a readable format within 30 days. You also have the right to request correction of inaccurate data — if your address or phone number has changed, update it through your account settings or ask our team to do so.

You may request deletion of your account and associated personal data, subject to legal retention requirements. If we are required by law to keep your data (for financial or anti-fraud purposes), we cannot delete it, but we will explain the legal requirement. You can opt out of non-essential communications (such as promotional emails, if we ever send them) by updating your notification settings or contacting support.

Data Jurisdiction and International Transfer

prediksi operates from within Indonesia and serves users across supported jurisdictions. Some of our infrastructure and servers may be located outside Indonesia for reliability and performance. When your data is transferred outside Indonesia, it is encrypted so that foreign servers cannot read it. We maintain agreements with our service providers requiring them to follow data protection standards equivalent to Indonesian law.

If you are in Jakarta, Surabaya, Bandung, Medan, or any other city where prediksi is available, your data may be processed internationally, but we treat all data with the same security and privacy standards. You acknowledge this when you open a prediksi account and use our services.

How We Protect Your Data

We use encryption (HTTPS/TLS) for all data in transit — when you log in, deposit, or withdraw, your information is encrypted between your device and our servers. Our databases are encrypted at rest. Access to personal data is restricted to authorized prediksi staff on a need-to-know basis. All employees sign confidentiality agreements and undergo security training.

We monitor our systems for unauthorized access and conduct regular security audits. If we discover a data breach, we will notify you promptly and take steps to limit the damage. We do not store payment card details (credit card numbers) — payment processors handle that securely. We store only tokens or references that allow us to process refunds without exposing sensitive payment information.

Contact Us About Privacy

If you have questions about our privacy practices, concerns about your data, or requests to access or delete your information, contact our support team via email, live chat, or support ticket. We respond in English and Indonesian within business hours. For complex privacy requests, we may need additional time to investigate, but we will keep you informed of progress.

We regularly review and update this privacy policy to reflect changes in our practices and applicable laws. We will notify you of material changes by email or by posting an updated policy on prediksi. Your continued use of prediksi after an update constitutes acceptance of the revised policy. Thank you for trusting us with your information — we are committed to protecting your privacy and maintaining the security of prediksi for all users.